Track your former Hermes parcels - the service is now called Evri with improved tracking
Important Update: Hermes UK rebranded to Evri in March 2022. All Hermes tracking numbers now work on the Evri system. Your old Hermes tracking numbers will automatically redirect to Evri tracking.
If you're looking for Hermes tracking, you're in the right place! This page explains everything about tracking former Hermes parcels under the new Evri brand.
Go to Evri Tracking →Hermes UK, one of Britain's largest parcel delivery companies, underwent a complete rebrand to become Evri in March 2022. This wasn't just a name change - Evri represents a commitment to improved service quality, better tracking, and enhanced customer experience. Despite the rebrand, many customers still search for "Hermes tracking" out of habit, which is why we've created this page to help you find your parcels.
All Hermes tracking functionality has transferred seamlessly to Evri. Your old Hermes tracking numbers (16-digit codes starting with various prefixes) continue to work on the Evri tracking system. Whether you received a Hermes dispatch notification before the rebrand or are tracking an old Hermes delivery, simply use your tracking number on the Evri website or our Universal Tracking platform - it will work exactly the same way.
Tracking parcels that were originally sent via Hermes is straightforward. Your Hermes tracking number - typically 16 digits long - works directly on Evri's tracking system. Simply enter your Hermes tracking number on the Evri website (evri.com), the Evri mobile app, or here on Universal Tracking. The system automatically recognizes Hermes tracking numbers and displays your parcel's current status, whether it's in transit, out for delivery, or delivered.
The rebrand from Hermes to Evri brought several improvements to the delivery service. Evri invested heavily in technology, including enhanced parcel tracking with more frequent updates, a redesigned mobile app with better user experience, improved customer service channels, and upgraded depot facilities. The core delivery network remains the same - the same drivers and ParcelShops you knew from Hermes continue operating under the Evri brand. The main differences are cosmetic (new branding, new vans) and technological (better tracking, improved app).
If you used Hermes ParcelShops for convenient parcel collection and drop-off, you'll be pleased to know they're still available - just rebranded as Evri ParcelShops. The same locations you used for Hermes remain operational under Evri, with over 10,000 ParcelShops nationwide in convenience stores, newsagents, and petrol stations. Your Hermes CollectPlus parcels now use the Evri network. The process for collecting parcels from ParcelShops remains identical - just look for the Evri logo instead of Hermes.
MyHermes, the consumer sending service that allowed individuals to send parcels cheaply, has also rebranded to simply "Evri." If you previously used MyHermes to send parcels to friends and family, you can continue doing so through Evri's website or app. Your MyHermes account credentials transferred to Evri, so you can log in with the same details. MyHermes tracking numbers work on the Evri system, and the pricing and service levels remain competitive.
The rebrand to Evri brought tangible service improvements. Tracking updates are now more frequent and accurate, with real-time status changes as parcels move through the network. The Evri mobile app features a cleaner interface, easier navigation, and additional functionality like live chat support. Customer service response times have improved, with more support channels available including social media, phone, and in-app messaging. Delivery drivers received additional training, and depot facilities underwent upgrades to handle parcels more carefully.
If you need to reference an old Hermes delivery from before the Evri rebrand, your tracking history is preserved in the system. Log into your Evri account (using your old MyHermes credentials) to access your complete delivery history, including parcels from when the service was called Hermes. Tracking numbers from Hermes parcels delivered years ago will still pull up delivery records in the Evri system, showing proof of delivery, delivery dates, and recipient signatures.
Hermes UK rebranded to Evri in March 2022 to signify a fresh start and commitment to improved service quality. The name "Evri" represents "every" parcel matters. The rebrand coincided with major investments in technology, customer service, and delivery infrastructure to address previous service issues.
Absolutely! Your Hermes tracking number works seamlessly on the Evri tracking system. Simply enter it on evri.com, the Evri app, or Universal Tracking. The system recognizes Hermes tracking numbers and displays current status. No need to convert or update your tracking number.
Evri has made significant improvements over the old Hermes service, including better tracking accuracy, improved customer service response times, upgraded depot facilities, enhanced driver training, and a redesigned mobile app. Customer reviews show measurable improvement since the rebrand, though experiences vary by location.
MyHermes (the consumer parcel sending service) is now simply "Evri." The service operates identically - you can still send parcels affordably using the Evri website or app. Your MyHermes account transferred automatically; use the same login credentials. Pricing and service levels remain competitive.
Yes! Hermes ParcelShops are now Evri ParcelShops, located in the same 10,000+ locations across the UK. Collection and drop-off processes remain identical. Just look for the Evri logo instead of Hermes. Use the Evri app or website to find your nearest ParcelShop.
No, your Hermes/MyHermes account automatically transferred to Evri during the rebrand. Simply log into the Evri website or app using your old Hermes credentials. All your account information, delivery history, and preferences carried over seamlessly.
No, Hermes still operates under the Hermes brand in Germany and other European countries. Only Hermes UK rebranded to Evri. The international Hermes network remains separate, though Evri maintains partnerships with Hermes operations abroad for international deliveries.
Contact Evri customer service the same way you would for any Evri delivery. Call 0330 808 5456, use live chat on the Evri website, message via the Evri app, or contact @Evri on Twitter. Have your Hermes tracking number ready - it works in Evri's system for historical deliveries.
Yes, Evri honors compensation claims for parcels originally sent via Hermes. Contact Evri customer service with your tracking number, proof of value, and details of the issue. The claims process works the same way for Hermes-era deliveries as it does for current Evri deliveries.
Log into your Evri account (using your old MyHermes credentials) to access your complete delivery history, including all Hermes parcels sent or received before the rebrand. Your tracking history, proof of delivery records, and account preferences all transferred to the Evri system.
Use your Hermes tracking number on the Evri tracking system for real-time updates.
Go to Evri Tracking →Disclaimer: Universal Tracking is an independent tracking service. We are not affiliated with, endorsed by, or connected to Hermes, Evri, or any other carrier. We provide free tracking information only. We do not collect payment information, passwords, or sensitive personal data.